Sutherland Off Campus Freshers Recruitment 2024 As Associate For All Graduates To Apply

Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Profile: Associate-CS Phone

Degree Required: 12th/Any Degree/Diploma

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Experience Required: Freshers

CTC: Best in Industry

Work Location: Chennai

• Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
• Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
• Updates customer information and ensures accurate entry of contact information.
• Meets standards of job, such as quality standards, adherence to schedule and average handle time.
• May provide guidance and/or mentoring to less experienced Customer Service Associates – Consumer.
• Other related duties assigned as needed.

10+2  / Degree/ 3 yrs Diploma

All your information will be kept confidential according to EEO guidelines.

Apply Before the link Expires for Sutherland Off Campus Freshers Recruitment 2024.

Apply Link- Click Here to Apply for Sutherland Off Campus Freshers Recruitment 2024

Note: Shortlisted candidates will receive an email/call for the further interview process.