Want Job Alerts? Join UsSyniverse Recruitment 2025 Hiring Freshers As Operations Analyst Details:
About Company:
Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Job Profile: Operations Analyst I
Degree Required: B.E/B.Tech/B.Sc
Experience Required: 0 – 2 years
Salary/CTC: Best in Industry
Work Location: Bangalore/Hyderabad
Who We’re Looking For
The Operations Analyst I is a developing contributor, responsible for providing technical solutions to exceptionally difficult problems. As the entry level of support, this position will address day-to-day customer issues, application issues, problems and concerns that are more detailed in nature, requiring analysis and research.
Some of What You’ll Do
Scope of the Role:
- Direct Reports: This is an individual contributor role with no direct reports
Key Responsibilities:
- Provide Technical support , determine the root cause of the problem(s), and find appropriate solutions.
- Follow SLA guidelines including timely follow-up, escalation, and resolution of tickets on time.
- Analyze metrics and identify the possible reasons for any achievements or deviations.
- Participate in ticket review and ensure the appropriate solution is provided.
- Create status reports on the activities performed as per management requirement.
- Provide documentation on newly discovered solutions and develope production ready solution support scripts.
- Provide continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs.
- Provide application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs.
- Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
- Participate in new initiatives for providing technical solutions.
- May support provisioning.
Experience, Education and Certification:
- Bachelor degree in computer science, electronics or telecommunication or equivalent experience.
- 0-2 years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
- Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
- Prior experience in Telecom Operations preferred.
Additional Requirements:
- 24/7/365 helpdesk support ,system monitoring, application support and willing to work in shift
- Ability to communicate status updates effectively to the project team and management.
- Ability to work independently as well as in a team environment.
- Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
Apply Before the link Expires for Syniverse Recruitment 2025 Hiring.
Apply Link- Click Here to Apply for Syniverse Recruitment 2025 Hiring
Note: Shortlisted candidates will receive an email/call for the further interview process.