Tata Communications Off Campus Freshers Recruitment 2024 Hiring As Customer Executive For All Graduates

Tata Communications Off Campus Freshers Recruitment 2024 Details:

About Company:

Tata Communications Limited is an Indian telecommunications company. It was previously a government-owned telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, and the Government of India.

Job Profile: Customer Service Executive – Service Delivery & Management

Degree Required: B.E/B.Tech

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Experience Required: 0 – 4 Years

Work Location: Bangalore

CTC: Not Disclosed

The broad outline of the Role

• Responsible for all operations and troubleshooting concerning installation support, and network service configuration.
• This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Minimum qualification & experience

• Bachelors degree in engineering or equivalent qualification
• 0-4 years relevant experience in network infrastructure project management and on field experience

Other knowledge/skills

• Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
• Knowledge in switch and router configuration

Key Responsibilities

• Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.
• Conduct change management, turnup and migrations requests
• Standard testing and troubleshooting of installs/activation post Provisioning.
• Validate wiring connections and schedule dispatches with field operations.
• Regularly participates in important projects or activities as a full contributing team member.
• Ensure all installation functions are performed in a timely fashion to meet agreed SLAs/KPIs
• Perform escalation management, wherever necessary and in case project is in jeopardy.