Want Job Alerts? Join UsTEAM Projekt Off Campus Freshers Hiring Details:
About Company:
TEAM Projekt Verhuizers is de specialist in het voorbereiden en uitvoeren van niet particuliere verhuizingen. Dit kunnen interne of externe kantoorverhuizingen zijn. Maar ook reeds vele verzorgings- en bejaardentehuizen zijn door ons verhuisd. Een van onze specialiteiten is de meest complex denkbare verhuizing, het verhuizen van een volledig ziekenhuis inclusief patiënten.
Job Profile: Eng. I, Infra Stblty
Company Name: TEAM Projekt Verhuizers
Work Location: Hyderabad, Telangana, India
Job Description
Your Team
Stability Central Support Services Team is epitome of delivering superior services to Invesco. We act as a front line of support responsible for ensuring business continuity and stability of our technology platforms. We partner with Tech teams to deliver customer service excellence.
Your Role:
In your role, you will be front ending support for Applications as well as Infrastructure components of Technology. You will be looking after, Incidents and requests from business and technology teams. You will also ensure each of business-critical apps are stable for business to perform their business-as-usual activities. In this role you will be exposed to breadth of tools and technology used across Tech functions.
You Will Be Responsible For:
Support
- Support the 24/7 Investment Operations
- Perform Business Ready Checks for critical applications and Batch jobs
- take necessary action on the failures and report as appropriate
- provide L1 support for all application related incidents/task/requests
- Perform NOC Responsibilities and Monitoring tasks
- Actively participate in transition of work form L2 to L1
- Complete necessary document reviews and assist in transition process
- Perform self-access reviews as part of transition
- Perform troubleshooting as per the knowledge articles and suggest improvements
- Suggest ideas to improve the current process by lateral thinking and innovation
Other
- Attend scheduled meetings with Team Lead/Department/Town Hall representation
- Become familiar with company methodologies
- Actively participate with Team Lead in creating personal development plan
- Provide the Team Lead with ideas to enhance or improve team processes and procedures and ensure agreed procedures are followed
- Attend scheduled training sessions
- Administrative activities – time sheets/compliance requests
The Experience You Bring:
Work Experience / Knowledge:
- 0-1 Years of working Experience as L1 support/ Production Support for Applications
- Knowledge on Investment Operations is an added advantage
- Knowledge on Batch Processing and Autosys is an added advantage
- Knowledge on database queries required
- Knowledge on ITSM tools such as ServiceNow or Remedy is an added advantage
Inter-personal skills / Other attributes required:
- Strong problem-solving capabilities with an analytical, methodical approach
- Excellent verbal and written communication skills
- Have a proactive approach to identify trends and take necessary action
- Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment
- Must demonstrate a strong customer focused attitude and understand the fundamentals of customer experience
- Must have good professional communication skills to enhance customer experience
- Have a strong desire to learn and progress
- Must have good organizational and planning skills, able to work under pressure and multi-task
- Willingness to listen to business partners
Formal Education:
- BTech in Computer Science or BTech in IT
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