Want Job Alerts? Join UsTech Mahindra Recruitment 2024 Hiring Details:
About Company:
Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra has over 138,000 employees across 90 countries.
Job Profile: Quality Analyst
Degree Required: B.E/B.Tech
Experience Required: 1 – 2 years
Salary/CTC: Best in Industry
Work Location: Noida
Job Description
- Conduct Transaction Quality Audits
- Conduct Audit Data Analysis & Error Analysis
- Provide Transaction Quality Metrics
- Provide Feedback and suggestions for improvement
- Publish Dashboards at defined intervals
- Drive Quality Initiatives
- Provide data inputs to internal stakeholders
- Flexibility and Availability for any ad-hoc business requirement
- Ensure Confidentiality, Availability, and Integrity of Data
- BFSI experience preferred
- Customer Service experience required
- Two years of experience as associate in Customer Service or Back office or Chat
- 1 Year of QA experience in Customer Service or Back office or Chat
Preferred competencies
- Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis
- Establish controls on Transaction Processing aiming for a Zero-Defect Output
- Report and Publish Transaction Quality Metrics
- Publish Dashboards
- Provide Feedback and suggestions for improvement
- GAP Analysis & Controls
- Error Analysis and Root Cause Analysis for process deviations
- Adherence & record maintenance to Internal and External QMS Audit Requirements
- Continuous Focus and Drive to meet and exceed SLAs
- Drive process level quality initiatives
- Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations
- Responsible for carrying out improvement projects on the areas identified as improvement areas on monthly basis.
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Note: Shortlisted candidates will receive an email/call for the further interview process.