Tekion Off Campus Freshers Recruitment 2024 Hiring As Customer Support Engineer I For All Graduates

• Taking ownership of customer issues reported and seeing problems through to resolution

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Ability to understand the application both functionally and technically

• Ref er to internal database or external resources to provide accurate tech solutions

• Ensure all issues are properly logged

• Prioritize and manage several open issues at one time

• Prepare accurate and timely reports

• Document technical knowledge in the form of notes and manuals

Required Skills:

• Experience as an Application/Product/Customer Support Engineer.

• Ability to learn and master employer-specific software

• Complex problem solving

• Written and verbal communication skills

• Ability to diagnose & address application issues

• Basic understanding of IoT and software – preferred not mandatory

• Candidate should be ready for rotational shift.