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About Unstop
Unstop, formerly Dare2Compete, is a global platform that provides students, professionals, and educators opportunities across all domains to engage with institutes and companies by participating and competing in intellectual gamified engagements like Innovation and Case Challenges, Hiring Challenges, Hackathons, Quizzes, Business Simulations, etc. Unstop helps users learn new skills, showcase their talent, gain CV points, and eventually get recognized, rewarded, and hired.
Company Name: Unstop
Work Location: Delhi
Job Profile: Associate Business Operations Specialist (Hybrid Mode)
Unstop is looking for an Associate – Business Operations Specialist who can be the liaison between the Operations team and the users. They will be responsible for resolving users’ issues and requests in a timely manner. Prioritize, organize and execute solutions to said issues and requests.
Responsibilities of the Candidate:
- Assist with challenging user requests or issue escalations as needed
- Be the primary point of contact and build long-term relationships with user
- Collaborate with the Operations team to maintain a healthy delivery pipeline and ensure timely delivery of client requirements within the agreed SLA
- Coordinate and cooperate with different departments to improve business operations
- Communicate with the team to develop strategic operations goals
- Make recommendations for business performance improvement
- Monitor website performance and recommend ways to improve the user journey on the website
- Liaise between the user and internal teams, interact and coordinate with all departments working on the same account
- Receive and respond to approval and notifications
- Resolve any issues faced by the users, ensure redressal for complaints within the shortest span of time
- Update user through email, phone and online presentations
Requirement:
- Freshers
- Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Note: This is a non technical customer centric role.
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Note: Shortlisted candidates will receive an email/call for the further interview process.