Want Job Alerts? Join UsVDO.AI Off Campus Freshers Recruitment Details:
Company Info: VDO.AI is a global advertising technology innovator, providing brands with intelligent high impact solutions that win the war for consumer attention. Our solutions drive the right outcomes for brands by combining creativity, reach, and targeting across devices, enabling the upper- and mid-funnel brand objectives that all brands and agencies require, turning awareness into performance. We develop impactful connections by curating customised video-driven experiences that convert brand awareness into measurable response.
Company Name: Z1 Media
Work Location: Gurgaon, Haryana, India
Job Profile: Associate – Product Support
Experience Required: Freshers
Degree Required: Any Graduates
We are looking for an Associate – Product Support to join our growing team!
What will you do as an Associate – Product Support :
- Deliver post-implementation product support to VDO.AI customers
- Manage customer support cases daily, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving the issue and communicating the resolution to the client
- Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
- Develop an online knowledge base of known issues/solutions to share with colleagues both locally and remote
- Provide assistance when needed and share product knowledge with Client Services team members Nurture close relationships with clients to become a trusted advisor
What are we looking for :
- An information technology-related degree or initial experience of customer service in a technology firm
- Outstanding troubleshooting, analytical, and problem-solving abilities
- Demonstrable passion for learning new technologies
- Strong organization and process-orientation skills, while also being entrepreneurial
- Able to proactively achieve goals while being an excellent team player
- Must be fluent in English
- Beneficial tech skills (if you don’t have all of them, you can learn them at VDO.AI!): Internet technologies such as HTML, CSS, JavaScript, PHP, web servers, and other internet/networking-related protocols, SQL scripting, and relational databases APIs.
Apply Before the link Expires for VDO.AI Off Campus Freshers Recruitment.
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