Want Job Alerts? Join UsVerizon Off Campus Freshers Hiring As Tech Support Details:
About Company:
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
Company Name: Verizon
Job Profile: Tech Support Engineer
Work Location: Chennai, Tamil Nadu, India
Salary: Not Disclosed
Job Id: R-1014989
What you’ll be doing…
This position is for Tier 2 portal support team that provides an advanced level of online technical support to internal and external customer for Business accounts on Verizon Enterprise Center (VEC).
This individual will be responsible for having thorough knowledge and understanding of a number of Verizon web portals and be accountable for achieving business results through a best-in-class customer experience.
- Investigate, manage, and resolve complex and unique trouble tickets reported by Verizon portal users in an extremely timely manner (meeting established levels of service including initial response time, time to close, etc.).
- Diagnose and escalate issues as needed.
- Communicate with portal users to update them on ticket status and gather further info as necessary.
- Route issues to application developers for investigation as needed and see issues through to resolution.
- Clear and thorough documentation on tickets.
- Develop and maintain a working knowledge of Verizon proprietary applications and processes. Manage tickets and customers to a very high-level customer service and support.
What we are looking for…
You’ll need to have:
- Bachelor’s degree or one or more years of work experience.
- Extensive experience troubleshooting applications.
- Should be able to respond to technical issues in a timely fashion with an emphasis on customer service.
- Strong technical competency and problem-solving skills.
- Ability to manage and prioritize multiple tasks under pressure.
Even better if you have one or more of the following:
- Organized and efficient; tracks and follows through on commitments.
- Strong information seeking skills and the drive to make things happen.
- Dependable and flexible.
- Exceptional verbal and written communications are needed.
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