Want Job Alerts? Join UsWipro Recruitment 2025 Hiring For System Engineer Role Details:
About Company:
Wipro Limited is an Indian multinational technology company based in Bengaluru. It provides information technology, consulting and business process services. It is one of the six leading Indian Big Tech companies.
Job Profile: System Engineer
Degree Required: B.E/B.Tech
Experience Required: Freshers
Salary/CTC: Best in Industry
Work Location: Chennai
Detailed Eligibility for System Engineer Role:
- The candidate must possess B.E/B.Tech in relevant field
- Excellent communication skills
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc., over Remote Support
- Answer incoming calls and respond to customers emails in timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and Offer Solutions to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new issues and resolutions given.
- Complete call logs and reports.
Candidates can apply for this position online as soon as possible by using the following link.
To Apply: Click here to Apply for Wipro Recruitment 2025 Hiring For System Engineer Role