Want Job Alerts? Join UsWissen Infotech Walk-in Drive 2024 Hiring Details:
About Company:
Wissen was established in the year 2000. We have global offices in the US, UK, Europe, Mexico, Middle East, and India, with best-in-class infrastructure and development facilities spread across globe. We are a fast-growing end-to-end software solution provider in Banking & Financial Services, Telecom, Healthcare & Retail verticals and have successfully delivered $350 million worth of projects.
Job Profile: Global Tech Support
Degree Required: B.E/B.Tech/Any degree
Experience Required: 1 – 4 Years
Salary/CTC: Best in Industry
Work Location: Bangalore
Event Location: Bangalore
Walk-in Date: 21 September 2024
Detailed Eligibility:
Position: Service Desk Engineer
Education Qualification:
- Bachelor’s degree in technical field
- Experience: 1-4 Years only
- It is good to have experience in International BPO
- Excellent communication skill is mandatory
Responsibilities:
- Problem-solving solid abilities with Ability to diagnose and resolve basic technical issues
- Strong verbal and written communication skills, with the ability to effectively communicate to various audiences.
- Will drive Ticket Deep Dive and develop strategies for improvement. Work to make the Service Desk the single source of truth and service delivery channel for IT.
- Act as an escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free-flowing escalation and information within the organization.
- Determine the root cause of issues and communicate appropriately to internal and external customers.
- Monitoring team performance and developing feedback reports for management
- Ensuring customer service is timely and accurate on daily basis
- Recruiting, training, and supporting service desk technicians
- Knowledge and understanding of best practices for service management
- Ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk
- Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved
Salary: 5% to 25% hike on CTC (*Depending upon interview)
Shift: Rotational (including Night Shifts)
Candidates can apply online and attend the walk-in interview on 21 September 2024 (10.00 AM – 1.00 PM)
For more details: Click here.
Date & Time: 21 September 2024 from 10.00 AM – 1.00 PM
Venue details:
176,
4th Floor,
Adarsh Eco Place,
KIADB EPIP 2nd phase,
Whitefield,
Bengaluru,
Karnataka
Contact Person: Aditya (Mention on top of resume)