Want Job Alerts? Join UsXoxoday Off Campus Freshers Recruitment As Trainee Details:
About Company:
Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products – Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, and New Delhi.
Company Name: Xoxoday
Job Profile: Customer Success & Operations – Management Trainee
Work Locations: Bangalore, Karnataka, India
Salary: Not Disclosed
Responsibilities :
- Identify product usage gaps and provide actionable solutions to the customers.
- Re-onboard and re-train clients on the platform and help derive more value. Work closely with various stakeholders such as IT, Infosec, Branding, and so on to successfully implement the platform.
- Build value-based relationships with customers and create Xoxoday champions.
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach.
- Identify opportunities for upselling and cross-selling along with the Account Managers.
- Project manage the entire relationship with the client, be the voice of the customer within Xoxoday and ensure communication with all internal and external stakeholders on a timely basis.
- Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
- Work with the marketing team to execute customer surveys, case studies, etc.
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
- Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer’s organization.
Requirements:
- Ability to learn and be organized using various project management processes and tools like JIRA, Notion, Gitbook, Docs, Excels, Hubspot etc.
- Basic understanding of Enterprise IT systems, integration jargon, firewall, infosec, and privacy policies.
- Should be open to aligning with the different time zones based on business requirements.
- Showcases exemplary written and verbal communication skills to work with Global Customers.
- Has an exceptional ability to communicate and foster positive business relationships.
- Demonstrates a deep understanding of customers’ concerns and thoughts regarding the use of products.
- Managed customers across different segments in the past and knows how to manage them differently.
- Exhibits a true passion for customers and for Customer Success.
What can you look for?
This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
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