ZoloStays Off Campus Drive Hiring Details:
About Zolo
ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. Backed by over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we have swiftly emerged as one of the fastest-growing co-living players in the market.
Company Name: ZoloStays
Job Profile: Associate – Customer Delight
Work Location: Hyderabad, Telangana, India
Salary: Not Disclosed
What will you do in a nutshell?
We are seeking a dedicated and detail-oriented Customer Support (Non-Voice) Representative to provide exceptional support to our customers through various non-voice communication channels. This role will primarily focus on working with CRM systems, emails, ticketing, and requires a strong aptitude for math and calculations. Your responsibilities will include addressing service complaints and requests, handling grievances, analyzing customer data, and enhancing overall customer satisfaction.
Your role in detail
- CRM Management: Effectively utilize Customer Relationship Management (CRM) systems to access and update customer information, ensuring accurate and efficient service delivery.
- Email and Ticketing Support: Respond to customer inquiries, complaints, and service requests through email and ticketing systems. Provide timely and professional responses to resolve issues and address customer needs.
- Strong Analytical Skills: Utilize data analysis tools to extract valuable insights on grievance response times, trends, and specific customer requirements. Use data to drive continuous improvement in customer support processes.
- Service Complaints and Requests: Handle service complaints and requests by thoroughly understanding customer problems and providing appropriate solutions. Ensure a high level of customer satisfaction through effective communication and issue resolution.
- Grievance Handling: Effectively address customer grievances and escalations, demonstrating empathy and a commitment to resolving their issues promptly.
- Cross-Team Collaboration: Collaborate with relevant teams to ensure all grievances are addressed within service level agreements (SLAs). Actively work with other departments to minimize future occurrences of similar grievances.
- Customer Satisfaction Enhancement: Proactively identify opportunities to enhance the overall customer experience by addressing root causes of grievances and implementing preventive measures.
- Documentation and Reporting: Maintain accurate records of customer grievances, resolutions, and follow-up actions. Generate detailed reports to track and monitor grievance handling performance, highlighting areas for improvement.
What will you learn while at Zolo?
- Growth mindset: Join a company that constantly raises the bar and pushes itself to new heights, fostering a culture of continuous improvement and innovation.
- Entrepreneurial thinking: Embrace the opportunity to think like an owner, taking ownership of projects and contributing to the growth and success of the company.
- Leadership and mentorship opportunities: Grow your leadership skills by taking on responsibilities and mentoring junior team members, fostering a culture of knowledge sharing and development.
- Co-living industry expertise: Gain valuable knowledge and experience in the dynamic and rapidly growing co-living industry, shaping the future of shared living spaces.
- Cross-functional collaboration: Collaborate with diverse teams and departments, fostering a multidisciplinary approach to problem-solving and expanding your professional network.
- Agile work environment: Thrive in a fast-paced and dynamic work environment, where adaptability and flexibility are key to success.
- Process optimization: Contribute to streamlining and improving operational processes, learning best practices and enhancing efficiency.
- Data-driven decision-making: Develop skills in analyzing and interpreting data to drive informed decision-making, contributing to the company’s strategic initiatives.
What qualifications can enhance the chances of shortlisting?
- Male candidates only
- Strong written communication skills.
- Excellent math and analytical abilities for data analysis and insights.
- Customer-oriented mindset with a focus on problem-solving.
- Detail-oriented with a commitment to maintaining accurate records.
- Previous experience in non-voice customer support or a similar role is a plus.
Why could Zolo be the ideal fit for you?
Looking for a workplace that values learning and growth? Zolo is the perfect place for you! Our employee-friendly policies and talented team members create a dynamic environment where you can thrive. We’re a close-knit group of professionals who are passionate about excellence and supporting one another. Don’t miss out on the opportunity to join a team that’s constantly pushing the boundaries! If you’re a top talent looking for an exciting and fruitful experience, then apply now to become a part of the Zolo family. Trust us, it will be a journey you won’t want to miss!
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