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Zones Off Campus Freshers Hiring For Service Desk Engineer Role- All Graduates

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Zones Off Campus Freshers Hiring Details:

Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Official Website: www.zones.com

Job Profile: L1 Service Desk- Fresher

Degree Required: Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer)

Experience Required: Fresher (0- 0.6 months)

Batch Eligible: 2021/ 2022/ 2023/ 2024

CTC: 3.6 LPA (Expected)

Work Location: Bengaluru

Position Overview:
To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.
What you’ll do as the (L1- Service Desk):
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
  • Experience in Core IT Support, Addressing Clients Worldwide (24*7).
  • Experience troubleshooting and configuring desktop hardware and associated peripherals.
  • Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
  • Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
  • Experience working in a fast-paced environment.
  • Strong customer service experience.
  • Excellent communication skills is must.
  • Ability to multitask well.
  • Real time Ticket creation and documentation.
  • Ability to perform tasks within SLA’s.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
  • Walk the customer through the problem-solving process.
  • Escalate unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions from customers to the appropriate internal team.
  • Identify and suggest possible improvements to procedures & KB articles.
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues faster.
  • 24/7 rotational shift.
What you will bring to the team:
  • Experience – 0- 0.6 months in IT Support
  • Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech,
  • MCA, Msc (Computer)
  • Reporting – Team Lead

Apply Before the link Expires for Zones Off Campus Freshers Hiring.

Apply Link- Click Here to Apply for Zones Off Campus Freshers Hiring

Note: Shortlisted candidates will receive an email/call for the further interview process.

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