Zones Off Campus Freshers Hiring Details:
Official Website: www.zones.com
Job Profile: L1 Service Desk- Fresher
Degree Required: Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer)
Experience Required: Fresher (0- 0.6 months)
Batch Eligible: 2021/ 2022/ 2023/ 2024
CTC: 3.6 LPA (Expected)
Work Location: Bengaluru
- Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Experience troubleshooting and configuring desktop hardware and associated peripherals.
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
- Experience working in a fast-paced environment.
- Strong customer service experience.
- Excellent communication skills is must.
- Ability to multitask well.
- Real time Ticket creation and documentation.
- Ability to perform tasks within SLA’s.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
- Walk the customer through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures & KB articles.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues faster.
- 24/7 rotational shift.
- Experience – 0- 0.6 months in IT Support
- Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech,
- MCA, Msc (Computer)
- Reporting – Team Lead
Apply Before the link Expires for Zones Off Campus Freshers Hiring.
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Note: Shortlisted candidates will receive an email/call for the further interview process.